Damaged Stock
Even though we package our items very carefully sometimes an item
arrives damaged. In this case the damage must be reported within 14 days of delivery
of stock and we will instruct you on how to handle this item. We may either replace
or credit the item. For smaller pieces (for example magnets) we respectfully ask
that simple breakages be fixed in house. If an item is obviously damaged on arrival,
please notify us as soon as possible. We do not issue credits on stock broken in
your store.
Cancellations and Order Changes
For changes to an order sent to us please note that once an order
has been processed by our warehouse we cannot accept changes to this order.
Credits
We do not issue credits on stock broken in your store.
How do I place an order?
The following options are available when ordering from TURTLE Enterprises:
- Order Online
- Phone: 0433 813 434
- Email: turtletrade123@yahoo.com
Price lists available on request, or may be emailed in either Acrobat Reader (.PDF) or Microsoft Excel format. See more information about ordering.